Sweatproof is built on one promise: every customer and every member is treated fairly and equally — no matter your skill level, your subscription, or how long you've been here. This is our guarantee to you.
Hard-stuck, casual, or a long-time grinder — it makes no difference to us. The lobbies, the queue, and the automation work exactly the same for everyone. We don't rank you, judge you, or treat anyone as more or less deserving because of how they play.
Your plan decides how much you get — never how well you're treated. A Lite member gets the same care, the same honest service, and the same support as anyone on Pro or Meta. Paying more buys more access, not more respect; nobody is a second-class customer here.
Nobody buys their way to the front of a real person's attention, and nobody gets a better experience because of who they know. What you get is the plan you chose, applied the same way for every single member.
Our team is here to help and guide you — not to make you feel small for asking. Setup, a stuck session, a billing question, or you're just not sure how something works: reach out and a real person will walk you through it, patiently, every time.
Clear pricing, no hidden fees, and we're upfront about what the service can and can't do. We'd rather set the right expectation than oversell you — and if something goes wrong on our end, we'll tell you straight and put it right.
Everyone is welcome and treated with respect, regardless of background, experience, or how much they spend. Discrimination and abuse have no place in our community — in either direction — and we hold ourselves to that standard just as much as we ask it of you.
If you ever feel you weren't treated fairly — for any reason — tell us. We'll listen, we'll take it seriously, and we'll make it right. Fairness isn't a marketing line for us; it's the standard we hold ourselves to every day, for every member.
Reach our team any time through the official Discord or at mason@sweatproof.gg. See also our Terms and Privacy Policy.