Sweatproof is a UK service that helps you get easier lobbies in supported games. It runs through our Discord bot and the machines behind it, and you get access on a subscription or a one-off purchase.
These terms are the deal between you and us: what you get, what you pay, what we can and cannot promise, and how to stop. They apply the moment you buy, subscribe, link an account, or add our bot to a server.
We have kept the wording as plain as we can without losing anything that matters. Nothing here takes away your statutory rights as a UK consumer.
These Terms of Service apply to your access to and use of Sweatproof digital products, software, Discord bot features, subscriptions, and any related services we provide (the "Service"). Sweatproof is operated in the United Kingdom.
By purchasing, subscribing, joining, logging in, assigning your identification, linking an account, adding our bot to a Discord server, or otherwise using the Service, you confirm that you have read, understood, and agree to these terms. If you do not agree, you must not purchase, access, install, or use the Service.
You must be at least 18 years old (or the age of majority where you live) to purchase or use the Service. These terms, and any dispute arising from them or the Service, are governed by the laws of England and Wales, and you and we submit to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects your non-excludable statutory rights as a consumer.
Sweatproof provides automated matchmaking assistance for supported games through a Discord bot, our website, our desktop application, and connected infrastructure. Access is delivered digitally through Discord, the member portal on our website, and the application. Features, regions, machines, pricing, and availability may change, be limited, or be withdrawn at any time as we develop, maintain, or secure the platform.
The Service assists with matchmaking. We do not guarantee any specific lobby, opponent difficulty, availability, queue time, uptime, win rate, or outcome. Bot availability fluctuates and lobbies are never guaranteed.
You are responsible for having a compatible game account and for complying with the terms of any third-party game or platform you use the Service with. Third-party games and platforms are outside our control and may change, restrict, or remove functionality at any time, which may affect or interrupt the Service without liability to us.
Our products are digital content and/or digitally supplied services. Access may begin immediately after payment, subscription activation, account linking, Discord verification, or identification assignment.
Where you request or agree to immediate supply of the digital product during any cooling-off period, and you acknowledge that your cancellation right will be lost once supply begins, you agree that your statutory cooling-off cancellation right ends when access to the digital product starts.
Nothing in these terms limits your statutory rights under applicable UK consumer law, including rights that may apply if digital content is faulty, not as described, or not supplied with reasonable care where required by law.
This clause concerns your statutory cooling-off right. Cancelling an ongoing subscription is a separate matter and is dealt with in the Cancellation policy clause, which you can use at any time regardless of this clause.
Subscription plans are billed in advance for the period shown at checkout (for example weekly, monthly, every three months, or yearly) and renew automatically at the then-current price until you cancel.
All payments are processed by Stripe and Sweatproof is the merchant of record for every transaction on the platform. You are responsible for ensuring your billing information is accurate and that you are authorised to use the payment method provided. Prices include applicable UK taxes unless stated otherwise.
We may refuse, cancel, suspend, or reverse a transaction where we reasonably believe there is fraud, abuse, chargeback misuse, unauthorised payment activity, or a breach of these terms.
Promotional pricing — including site-wide sales, seasonal offers, and creator or affiliate discount codes — is an introductory offer for new customers. It applies to the first payment of a new subscription only. Where more than one offer would apply, you receive the single largest one; promotional offers do not combine with each other.
Promotional pricing is available once per Discord account. If you have previously held a paid subscription with us, whether or not it is still active, you pay the standard price then advertised. This applies however you return, including resubscribing after cancelling, and changing between plans.
An active sale does not change the price of an existing or recurring subscription. Where a discount applied to your first payment, later renewals are charged at the standard price for your plan, as shown at checkout when you subscribed. Starting a sale does not reduce the renewal price of subscriptions already running, and ending one does not increase it.
Discounts attached to a staff or partner role are an exception to the clauses above: they are conditional on continuing to hold that role rather than on being a new customer, and they apply for as long as the role is held. They end when the role does.
We may start, change, or end a promotion at any time, and may withdraw promotional pricing where we reasonably believe it has been obtained through multiple accounts or otherwise in a way these terms do not permit.
You can cancel your subscription at any time, without giving a reason and without contacting us. Go to https://sweatproof.gg/portal, open your subscription, and cancel there. Cancellation takes effect immediately in the sense that no further payments are taken.
Cancelling stops future renewals only. Your access continues until the end of the billing period you have already paid for, and it then ends automatically — cancelling part-way through a period does not shorten or refund that period. You do not need to cancel before the end of a period to avoid being charged twice; cancelling at any point before the renewal date is enough.
You can resubscribe at any time. A new subscription starts a new billing period at the price then advertised, and does not restore any unused time from a previous one. As set out in the Promotions, sales, and creator codes clause, promotional pricing is a new-customer offer, so a resubscription is charged at the standard price.
If you cannot reach the portal, or your cancellation does not appear to have taken effect, contact us immediately using the details in the Contact clause below and we will action it. We will not treat a payment as validly taken where you can show you attempted to cancel before the renewal date and were prevented from doing so.
We may also cancel or decline to renew a subscription ourselves, for example where the Service is withdrawn in your region, where continued supply is not reasonably possible, or as set out in the Suspension, removal, and termination clause. Where we cancel for a reason that is not your breach of these terms, we will refund any period you have paid for but not received.
Our products are digital and access begins as soon as your subscription is active. Where you have asked for immediate access and acknowledged that this ends your cooling-off cancellation right, payments for digital products and active subscriptions are non-refundable once access has started, except where the law requires otherwise or where these terms say otherwise.
This does not affect your statutory rights. If the Service is faulty, not as described, or not supplied with reasonable care and skill where the law requires it, you may be entitled to a repeat performance, a price reduction, or a refund under UK consumer law, and nothing in these terms removes that.
We will refund you where we cancel or withdraw the Service for a reason that is not your breach of these terms, for any period you have paid for and not received. Where a fault on our side prevented you from using the Service for a material part of a billing period, we may issue a partial refund or a credit or extension of equivalent value; the Service availability and SLA credit clause sets out how that is handled.
We do not refund for a change of mind after access has started, for periods you chose not to use, for time lost to a third-party game or platform being unavailable or changing how it works, or where access was removed because of a breach of these terms.
Outside the cases above, refunds, credits, or goodwill extensions may be issued at the discretion of Sweatproof leadership or management. Any discretionary refund is a one-off and does not create an obligation to provide a refund in the same or similar circumstances in future.
To request a refund, contact us using the details in the Contact clause below, from the account that made the purchase, including the approximate date of payment and what went wrong. We aim to respond within five Business Days. Approved refunds are returned to the original payment method through Stripe; the time it takes to appear on your statement is set by your bank or card issuer and is outside our control.
If you believe a payment is wrong, please contact us before raising a chargeback. Raising a chargeback instead of contacting us may result in the suspension of access while the dispute is resolved.
We offer a desktop application that lets you start sessions, follow a session's progress, and view your plan without a browser. The application is licensed to you, not sold, under our End User Licence Agreement, and these terms apply to its use.
To use the application you link it to your account from the member portal using a one-time link code. Each installation of the application carries a device identifier that it generates and keeps; a link code is issued for a specific device identifier and can only be redeemed by that installation, within ten minutes, once. On linking, the application receives a device key that is specific to your account. Keep link codes and the application's linked state to yourself: anyone who can operate a linked installation can start sessions that are charged to your plan, and you are responsible for sessions started from devices linked to your account.
You can see every linked device on the member portal and unlink any of them at any time; we may also unlink a device, or decline to link one, where we reasonably suspect misuse, sharing of an account, or a risk to the Service. The application's start hotkey, sounds, and notifications are conveniences; a session started by the hotkey is a session you started, and the free-trial and acceptable-use rules apply to it in the same way.
The application only works with an active subscription or trial on the linked account. Every action it performs is checked against your account by our servers at the time; the application itself grants no access.
Where we offer a free trial, it consists of one (1) session ("the trial game") within one day of claiming it, unless a different allowance is stated at the time of sign-up. Free trial access is provided once per Discord account and is non-transferable. Attempting to create multiple accounts or otherwise obtain more than one trial per person is a breach of these terms and may result in removal of trial access and permanent exclusion from future trials or subscriptions.
The trial game is used when a session is started, whether or not you join the party. Starting a trial session claims a real machine on your behalf; before it starts you are shown this condition and asked to accept it, and if you then do not join within the time stated the game still counts as used. The trial game is not used where a session fails because of a fault on our side.
Trial sessions do not carry over, cannot be exchanged for subscription time, and expire when the trial game is used or the trial day ends, whichever is first. We may withdraw, modify, or end the free trial offer at any time without notice. Abuse of free trials, chargeback fraud, payment fraud, or attempting to evade a suspension or ban may result in immediate termination without refund and, where appropriate, referral to payment providers or authorities.
Subject to your continued compliance with these terms and payment of any applicable subscription fees, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Service for your own permitted use only.
You must not sell, share, rent, sublicense, resell, transfer, leak, distribute, or provide access to the software, bot, account, licence key, token, subscription, or related materials unless we have given you written permission. Your subscription is for your personal use only — sharing your lobby codes or account so that others use the Service without their own active subscription is prohibited.
You are responsible for keeping your account, Discord account, licence details, and authentication information secure. Activity carried out through your account may be treated as your activity.
You must not attempt to crack, bypass, disable, tamper with, reverse engineer, decompile, disassemble, copy, modify, exploit, scrape, clone, or interfere with the software, bot, website, licence checks, authentication systems, payment systems, anti-abuse systems, or any related infrastructure.
You must not attempt to gain unauthorised access to accounts, systems, servers, source code, APIs, private channels, payment records, bot commands, logs, or user data; nor use the Service in a way that causes or attempts to cause downtime, degraded performance, spam, abuse, rate-limit bypassing, denial-of-service, security issues, or disruption to other users.
You must not use the Service for anything unlawful, abusive, fraudulent, harassing, or in breach of a third-party platform's rules, or in any way that may harm Sweatproof, our users, our infrastructure, Stripe, Discord, or any third party; and you must not misrepresent the Service to others.
We may suspend, restrict, remove, or terminate your access to the whole platform if you breach these terms, misuse the Service, create risk for us or others, fail to pay, abuse support, initiate fraudulent disputes, present a fraud or chargeback risk, or where we reasonably consider removal necessary to protect the Service, our community, or our legal interests. A suspended user is blocked from the platform except to appeal.
Where lawful, we may also refuse service or remove access at our discretion. We will not use this discretion in a way that removes any non-excludable statutory rights you have under UK law.
If your access is removed for breach, abuse, fraud, chargeback misuse, or prohibited conduct, you may lose access to your subscription without refund unless a refund is required by law or expressly approved by management. Provisions that by their nature should survive termination (including liability, indemnity, and governing law) continue to apply.
We aim to keep the Service available, but we do not guarantee uninterrupted or error-free access. Planned maintenance, emergency maintenance, third-party outages, Discord issues, Stripe issues, hosting issues, user-side setup problems, network issues, and force majeure events may affect availability.
For qualifying Sweatproof-controlled service downtime, you must allow up to 24 hours for investigation, mitigation, and restoration before any service credit applies.
After the first 24 continuous hours of qualifying Sweatproof-controlled downtime, we will add 1 day globally to affected active subscriptions for every additional full hour of qualifying downtime, unless leadership reasonably decides to provide a greater credit.
This SLA credit is the exclusive service credit for downtime and applies only to active subscriptions affected by the qualifying downtime. It does not apply to downtime caused by your own device, internet connection, Discord account, payment status, breach of terms, third-party platforms, or events outside our reasonable control.
We may update, patch, modify, suspend, rename, replace, or discontinue parts of the Service to improve performance, security, compliance, or user experience.
Some features may be experimental, limited, or in beta. Beta features may change or be removed without notice and may not work perfectly.
We own the Service, its software, infrastructure, and the Sweatproof brand. Your subscription grants only a limited, revocable, non-exclusive, non-transferable right to use the Service for the period you have paid for; it transfers no ownership. All rights not expressly granted are reserved.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any statutory rights that cannot be excluded under UK law.
To the fullest extent permitted by law, the Service is provided on an as-is and as-available basis. We are not liable for indirect loss, loss of profits, loss of revenue, loss of goodwill, loss of data, business interruption, third-party platform issues, or losses caused by your misuse of the Service.
Subject to the above, our total aggregate liability to you for claims relating to the Service is limited to the greater of £100 or the amount you paid to us in the three months before the claim arose.
All messages sent in the Sweatproof Discord server are logged and stored by us. This includes messages in every channel and thread, any edits made to them (we keep the earlier versions), messages that are later deleted, and details of any files attached. Messages sent by bots are not logged. We do not log direct messages between members.
We keep these logs to moderate the server, keep our community and the Service safe, investigate abuse, scams, fraud, and breaches of these terms, and handle disputes and chargebacks. Logged messages can be read only by authorised Sweatproof staff.
By joining or remaining in the Sweatproof Discord server, you acknowledge that your messages there are logged as described here and in our Privacy Policy. If you do not want your messages logged, do not post in the server.
To ask for a copy of your logged messages or for them to be deleted, email hr@sweatproof.gg from or about the Discord account concerned. We may need to verify that the account is yours, and we may keep messages where we are entitled or required to, for example while an investigation, dispute, or legal claim involving them is open.
How we collect, use, share, and protect personal data — for subscribers and free-trial users — is set out in our Privacy Policy. We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018, and we do not sell your personal data.
Please read the Privacy Policy — linked at the top of this page and in the footer — for the full detail, including the data we collect, our lawful bases, who we share it with, how long we keep it, and your rights.
We may update these terms from time to time. The updated version will apply from the date shown on this page or from the date we otherwise notify you. If a change materially affects your rights or obligations, we will take reasonable steps to make the update clear. Continued use of the Service after changes take effect means you accept the updated terms.
For support, refund requests, legal, data-protection, or any questions about these terms, contact Sweatproof through the official support channel or Discord server made available to customers, or by email at hr@sweatproof.gg. To cancel a subscription you do not need to contact us — use https://sweatproof.gg/portal.
You accept these terms by using the Service — buying, subscribing, activating, linking an account, adding our bot to a Discord server, or otherwise getting access, whichever happens first. There is nothing to sign. If you do not agree with something here, do not buy or use the Service. These terms and anything arising from them are governed by the laws of England and Wales.
Read these together with our Privacy Policy and End User Licence Agreement.